During COVID, Public Services Providers including councils have invested heavily in their IT Infrastructure, explored simplification, digitisation and subsequently AI enabled automation of citizen-centric processes. Since last year we, at Spectar, are seeing heightened interest from among council leaders to improve service delivery resilience.
“The new end-to-end digitised automated pet registration process has resulted in prompt acknowledgement, faster turn-around means compliance to SLAs and improved analytics for future improvements.”
But here is definitely room for more . The sentiment is echoed by people through different feedback channels alike the honourable Minister for Customer Service, Mr Victor Dominello post on LinkedIn (ref below).
We at Spectar have developed and deployed digital assets that not only elevated customer experience, but also has made council operations relatively more resilient disruptions. These assets can be instantly reused to help more councils nationally to improve and automate the pet registration process and many others.
Spectar has assisted clients in automating their complex business processes using advanced AI-based solutions to derive optimum productivity. Please get in touch, if you would you like to know how hyperautomation can transform your business and give you that elusive competitive edge.
We would love to have a chat with you or relevant area within the council to share how these councils and